Privacy Policy
Last updated: July 24, 2026
This Privacy Policy describes how MystarX ("we", "us", or "our") collects, uses, and protects your personal information when you use the MystarX mobile application (the "App") and related services. By using the App, you agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of information:
- Account information – email address, display name, and password (stored in encrypted form) when you create an account.
- Birth data – date, time, and place of birth that you voluntarily provide to generate natal charts, horoscopes, and compatibility readings. This data is used solely for astrological calculations.
- Profiles you create – birth data of other people you add for compatibility readings. You are responsible for having permission to share such data.
- Usage data – features used, session duration, device type, operating system version, app version, and crash logs, collected to improve the App.
- Purchase information – subscription status and transaction identifiers processed via Apple App Store or Google Play. We never see or store your full payment card details.
- Chat content – questions you send in the astrologer chat, processed to generate responses.
2. How We Use Your Information
- To provide astrological calculations, readings, and personalized forecasts;
- To operate, maintain, and improve the App and its features;
- To process subscriptions and manage your account;
- To respond to support requests;
- To send service-related notifications (you can opt out of promotional notifications at any time in your device settings);
- To detect, prevent, and address technical issues, fraud, or abuse.
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: performance of a contract (providing the App), your consent (birth data and optional features), and our legitimate interests (analytics, security, and service improvement).
4. Sharing of Information
We do not sell your personal information. We share data only with:
- Service providers – hosting, analytics, crash reporting, and content processing providers that act on our behalf under data processing agreements;
- App stores – Apple and Google, for purchase processing and subscription management;
- Legal authorities – when required by applicable law, court order, or to protect our rights and users' safety.
5. Data Retention
We retain your personal data for as long as your account is active. When you delete your account, all associated personal data – including birth data, saved profiles, charts, readings, and chat history – is permanently deleted from our systems within 30 days, except where retention is required by law.
6. Account and Data Deletion
You can delete your account and all associated data at any time directly in the App: Profile → Settings → Delete Account. Deletion is permanent and cannot be undone. You may also request deletion by contacting us at support@mystarx.app.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Delete your data ("right to be forgotten");
- Export your data in a portable format;
- Object to or restrict certain processing;
- Withdraw consent at any time;
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at support@mystarx.app.
8. Data Security
We use industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.
9. Children's Privacy
The App is not directed at children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. International Data Transfers
Your data may be processed on servers located outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect data transferred internationally.
11. Third-Party Services
The App uses trusted third-party services for infrastructure and analytics. These providers process data only as instructed by us. The App may contain links to external websites; we are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. The "Last updated" date at the top indicates the latest revision. Continued use of the App after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@mystarx.app